Great customer service, face-to-face, with Fred. Olsen Travel

Posted on May 2, 2024 by Clare Tailby

Fred. Olsen Travel is a local independent family-owned travel agent with a high rate of repeat customers who have a reputation for providing excellent service and great value for money. Founded in 1988, the company has grown from strength to strength with 20 branches in East Anglia, the South coast and Sussex with plans to have a total of 25 stores by 2025! The Ipswich branch is prominently positioned within The Saints area on St. Nicholas Street, directly opposite the Cromwell Street car park and stone’s throw away from the Cattle Market bus station. Clare, Senior Travel Agent says “Our customers like coming to this historical part of the town with its eclectic mix of independent shops and cafés. The travel agency is perfectly positioned, and we feel lucky to work in this lovely, listed building.”

Fred. Olsen Travel

Fred. Olsen Travel

27-29 Saint Nicholas Street Ipswich IP1 1TW

Whatever your holiday needs, Fred. Olsen Travel has a range of products to ensure the highest level of enrichment and enjoyment from your holiday.

The shop has recently undergone building work offering a more open-plan environment to cater for the growing number of customers entering the door. The upstairs space, which is used for events, has been restyled too with their signature Fred. Olsen blue paint and branded signage. Clare adds “I absolutely love hosting and presenting on behalf of our tour operators and it’s great to share our experiences as travel agents. It’s incredibly rewarding to inspire others to visit destinations that I have enjoyed so much myself.” During these free events, attendees can enjoy prosecco and nibbles while listening to an informative presentation, ask questions, request quotes and make bookings.

“Now more than ever, people really do trust and value the service and protection that a specialist travel agent provides, and our customers enjoy a hassle-free booking experience.” Clare continues. “We shop around for you and take care of the admin so you can sit back and look forward to your holiday. We understand the importance of customers finding out more information before committing to their holiday and our events really help people to do that in a relaxed, friendly atmosphere.”

If you are part of a group or club and would like to learn more about a particular cruise line, holiday company or simply for holiday inspiration, Clare would be happy to arrange a presentation for you. Alternatively, if you would like to be added to our mailing list to be notified about future events, please contact us: –

Clare Tailby – Senior Travel Consultant
27-29 St. Nicholas Street Ipswich IP1 1TW
[email protected]
01473 357018

Who wrote this about Ipswich?

Clare Tailby

Clare’s 15 years’ travel industry career started on board cruise ships whilst studying her Business and Tourism Management degree. Following this, she quickly realised she wanted to pursue a career in travel and worked onboard Fred. Olsen Cruise Lines’s ships as Future Cruise Sales Manager selling cruises to guests onboard. After a few years at sea, Clare worked shoreside at the cruise line’s head office in Ipswich before moving on to the yield department assisting with upgrading and pricing. Clare also worked for Ama Waterways at Fred. Olsen Travel to gain experience of river cruising.

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